Frequently Asked Question

This issue can be raised in a number of places but the process is the same: Start by going to the athlete list for your club and looking for them.

If they appear on this main athlete list but not somewhere else, your problem is probably one of the two specific issues below.

If they are also missing from the list, click ‘show inactive’ button and look for them again. If they appear on this list but don’t have your club listed under their club affiliations, then their record has been marked as inactive.

To revive it, simply add a new athlete with the same name and OSSID/bodcard number and they should now appear on the main athlete list.

If they don’t appear on either list, try creating a new athlete record for them, and create a ticket if that doesn't work.